Please see below some Frequently Asked Questions to assist members and their guests for the return to our venue.
Please remember as you prepare your return to our venue, that the measures above have been put into place by the NSW Government to assure all our safety and our staff are only doing their job as they try to follow these rules. Let's all treat each other with respect and enjoy the freedoms we have all been waiting so long for!
When we reopen, we will be subject to certain rules as directed under the Public Health Order:
Members and Guests must provide personal contact details via the Service NSW QR Code
Masks must be worn inside
We will be operating under capacity restrictions - one person per 4sqm inside and one person per 2sqm outside.
Only fully vaccinated patrons over 16 will initially be able to enter our venues. Children under the eligible age for vaccination will be permitted but must be accompanied by a vaccinated guardian.
Any eligible individuals who cannot show proof of vaccination will not be permitted under any circumstance to enter our premises.
Bookings must be for a group of 20 or less
How can I prove I’m fully vaccinated? You can prove you are fully vaccinated through your:
Can I come to the club if I’ve only had one vaccine dose?
No, the NSW Government has announced that only people who have received both doses of the vaccine can come to the club the Monday after NSW reaches the 70 per cent double-dose milestone.
How can I get proof in hard copy? You can ask your vaccination provider to print your immunisation history statement. You can also call the Australian Immunisation Register on 1800 653 809 and ask them to send your statement to you. It can take up to 14 days to arrive in the post.
What if I can’t get vaccinated? Subject to the legislation which mandates vaccinations, people who can’t be vaccinated may be permitted to enter the club if they obtain a “contraindication certificate” in the approved form (which can be found here). Please consult your medical practitioner for further information. It is likely that we will only be permitted to accept a medical exemption in the approved form.
How can I prove to the club that I’m fully vaccinated or medically exempt? You can show our staff proof of vaccination:
Open your Express Plus Medicare mobile app, click “Immunisation history” and then click “View COVID-19 digital certificate”
Access our COVID-19 digital certificate in your Apple Wallet or Google Pay
Present a hard copy of your immunisation history statement
Present a hard copy of a medical exemption (contraindication certifcate) in the approved form completed by a medical practitioner.
We kindly ask that you have this information ready before you arrive at the club, to prevent crowding.
How will the club know my proof of vaccine or medical exemption is authentic? At our discretion, we may attempt to verify that your “proof of vaccine” is authentic. We remind you that it is a federal offence to falsify this information.
My membership expired when we were in lockdown, what happens now?
Those who were due to expire in July, August, September and October have been extended to 30 November 2021. If your membership expired on 30 June 2021, you can still renew as normal online or in venue.
How can I renew?
You can renew via our online Member Portal or when you're next in venue.
My birthday points expired when we were in lockdown, can I still use them?
Yes we have extended Birthday Points of those with a birthday from June - October until 31 December 2021.
When do Bonus Points expire?
Bonus Points were due to expire on 30 June 2021 but we have been extended to 31 December 2021.
PROMOTIONS AND ENTERTAINMENT
Please tell me more about the High Voltage Promotion.
This promotion has been postponed until 2022, you will still have the same chances of winning the Tesla in the new year!
Will promotions such as Bingo or Trivia be on when you reopen?
No, at this point we will be reopening without any additional promotions.
I still have questions, where do I go?
The websites for each of our venues have the most up to date information for what's on. Keep an eye on our social media pages to see what's coming up. If you want to contact us, please click here.